Frequently Asked Questions
SHIPPING
Do you ship internationally?
Yes. We export premium-quality jute bags and handcrafted wooden products to buyers across various international markets. Our logistics team ensures secure packaging, proper documentation, and timely dispatch to ensure a smooth shipping experience.
What shipping methods do you offer?
Depending on the order quantity, destination, and customer requirements, we offer sea freight, air freight, and other internationally recognized shipping solutions through trusted logistics partners.
How long does international shipping take?
Delivery timelines vary based on the destination country, shipping method, customs clearance, and order size. Once your order is confirmed, our team will provide an estimated production and delivery schedule and keep you informed throughout the shipment process.
PAYMENT
How are payments made to approved vendors?
Payments are processed according to the mutually agreed purchase order and payment terms. Once the products successfully pass quality inspection and required documentation is completed, payments are released through secure banking channels within the agreed timeline.
What payment methods does Shivsay Global use?
We process vendor payments through secure bank transfers (NEFT/RTGS/IMPS/SWIFT) and other internationally accepted banking methods, depending on the vendor's location and the agreed business terms.
Order & Retunrs
How are purchase orders issued?
Once a vendor is approved and the product meets our quality standards, Shivsay Global Pvt. Ltd. issues an official Purchase Order (PO). The purchase order includes complete details such as product specifications, quantities, pricing, delivery timelines, packaging requirements, and payment terms. Vendors are required to review and confirm the order before production begins.
What are the payment terms?
Payment terms are finalized before confirming each purchase order and may vary depending on the order value, product category, and mutual agreement. Payments are processed through secure banking channels after successful quality inspection, document verification, and fulfillment of the agreed delivery conditions. Our goal is to maintain transparent, reliable, and timely financial transactions with all our vendor partners.
How do I receive purchase orders?
Approved vendors receive official purchase orders containing product specifications, quantities, delivery schedules, and agreed commercial terms. Orders are confirmed only after both parties accept the purchase conditions.
How are vendor payments processed?
Payments are made according to the agreed payment terms through secure bank transfers after successful order completion, quality approval, and submission of the required invoices and documents.